![]() The interviewer approaches the interviewee to provide a structure and direction to the interview. Alternatively, the unstructured interviews are carried out with only a common objective in mind and with few specific questions. For instance, what would influence you? and what will it look like? Depending on the response from the stakeholder, the system analyst will direct questions to obtain clarifications. In structured interviews the interviewer provides a specific set of questions to ask the interviewee. These types of interviews can be used to determine the critical success factors (CSF) of an organization in order to build information systems that deliver information based on the CSFs. In light of this, interviews can be categorized as structured or unstructured. However, using this method requires good communication skills from the interviewer to deal with interviewees who possess different values, priorities, opinions, motivations, and personalities. There are several objectives to using interviewing, these include finding facts, verifying facts, clarifying facts, getting end-user involved, identifying requirements, and gathering ideas and opinions. Through this process, the requirement engineering team asks questions to stakeholders about the system they use or develop. ![]() Sommerville asserts that an interview could be formal or informal. Interviews are techniques whereby the system analyst collects information from individuals or groups through face-to-face interaction. This is the most commonly used and generally the most useful fact-finding technique. Requirements Gathering Techniques Interviews Thus, the following sections describe these techniques relative to their appropriate usage and recommend joint interviews as a reliable option for gathering stakeholders’ needs. These methods include interviews, questionnaires, observations, document analysis, prototyping, and JAD. More so, to be able to have an effective information system plan, a company must have a clear understanding of its long-term and short-term information requirements through the incorporation of appropriate methods in determining these requirements. In this paper, we look at the techniques of gathering requirements which is one of the activities in the system analysis stage, preceded by the feasibility study. In this light, a proper information system that meets the organizational requirements should be developed following the core activities of system development: system analysis, system design, programming, testing, conversion, and maintenance. ![]() The decision to implement or sustain an information system presumes that the profits on this investment will be higher than that of other assets. Managers and business organizations invest in information technology and systems because such strategies provide real economic value to the business.
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